Feel that you’ve been ripped off by an online casino? Can’t get satisfaction from the casino management? Many players in this situation expect the software supplier to help – but that may not necessarily be in the cards.
Gambling software suppliers hold divergent views – and some apparently have no views at all – on their obligations in terms of fair and efficient treatment for casino players.
Prompted by three recent confrontations between players, casinos and software suppliers, Winneronline asked thirteen well known software providers for their views on this controversial topic.
The fact that only six of the thirteen responded despite frequent reminders would suggest that at least some suppliers do not see a commitment to assist the end-user (the player) as part of their obligations at all.
Three of the “Big Four” – CryptoLogic, Boss Media and Starnet – responded with professional and encouraging input which showed a real concern for how aggrieved players are treated.
Of all respondents, CryptoLogic, Boss Media and Australian software provider Access seem to have the most player-oriented approach, and their strictly controlled casinos arguably offer the best player protection.
CryptoLogic’s e-cash is insured up to US$100,000 per player
“We believe that both casino management and software providers should be responsible for addressing and helping to resolve player concerns or issues,” says CryptoLogic’s Director of Communications, Nancy Chan-Palmateer.
“CryptoLogic provides a total turnkey gaming solution to our licensees, which includes customer support for technical, gaming and e-cash. Our licensees operate their Internet casino business determining business strategy, market focus, marketing plans, promotions, setting fair odds within established gaming rules and regulations. The nature of the issue may determine which party – casino operator or software provider – is in the best position to help, but both parties have a responsibility to work together …