Uncommunicative, casino operator oriented and player insensitive were some of the more common and heated accusations made against the Interactive Gaming Council (IGC) on message boards across the internet during the Golden Palace confiscated winnings dispute.
Angry and frustrated players unable to open a reasoned personal dialogue with the casino or its software provider turned their guns on the IGC, which appeared not to take a position on the issue by remaining silent amidst the escalating furore.
In all things there are generally two sides to a story. And it is true that although message boards perform an invaluable function in exchanging information there are times when accusations levelled in the heat of the moment can take on a life of their own in the ensuing storm of vituperation – and that can obscure the truth.
So what is the IGC’s attitude towards daftar disini players, and how does their complaint structure operate? What powers do they have over members and who are those members? For these and other answers we turned to the IGC Executive Director, Rick Smith, and Deputy Executive Director, Keith Furlong, and found them both willing and keen to respond.
Winneronline (WO): Is the IGC focused on fair treatment for online casino players?
IGC: Absolutely. It is a major objective for us, and our membership conditions and programs are based on building player confidence in IGC casinos which voluntarily comply with our codes.
This was one of the key components in the IGC organization in 1996. Development of a Code of Conduct to protect players in the then new industry was one of the first initiatives.
A key mission of the IGC is to promote an environment where there is an absence of fraud, both fraud by players as …